Frequently Asked Questions

We want your experience with Divine Celebration Party Rentals to be simple, clear, and stress free. Below are answers to our most commonly asked questions.

  • A 50 percent deposit is required to reserve your order. The remaining balance is due 7 days before your event.

    Orders are confirmed once the contract is signed and the deposit is paid.

  • Yes. We have a $250 minimum order requirement before delivery fees and additional charges.

  • Yes. We offer delivery, setup, and pickup services.

    Tents, inflatables, photo booths, and large items include setup. Tables and chairs are delivered stacked unless setup is added.

  • Delivery fees are based on distance, order size, and setup requirements.

    Orders outside of our standard service area (22304) may incur a long distance delivery rate based on distance and logistics.

  • Delivery is scheduled within a route based window and confirmed the day before your event.

    If you need a guaranteed delivery time, you can select Priority Delivery for an additional fee.

  • We serve Alexandria, Northern Virginia, Washington DC, and Maryland.

    If you are unsure if you are within our service area, feel free to contact us.

  • Pickup is scheduled after your event within a designated window.

    Items must be ready in the same condition they were delivered. This includes being free of decorations, trash, and food.

  • Customer pickup may be available for select orders that meet our minimum requirements.

    Pickup details, including location and timing, are provided after the contract is signed and payment is completed.

    A valid ID is required and must match the name on the order.

  • Payments are non-refundable.

    If Divine Party Rentals cancels due to severe weather or unsafe conditions, a rain check will be issued for a future date.

  • Customers are responsible for any lost or damaged items during the rental period.

    A damage waiver may be included with your order to help cover minor wear and tear.

  • Yes. Pickups scheduled after 5 PM may be subject to an additional fee.

  • We do not accept checks.

  • Yes, or you must provide clear placement instructions in advance.

    A clear and accessible path must be available for our team.

  • Additional fees may apply for stairs, elevators, long walking distances, or complex setups.

  • Rental periods are based on your event timing and agreement.

    Multi day rentals may be available upon request.

  • You can request a quote directly through our website.

    To complete your quote, we will need:
    Full name
    Email
    Event address
    Event date and time
    List of items needed

  • We offer select promotions for nonprofits, returning customers, and seasonal events.

    Contact us or visit our special offers page to learn about current offers.

  • We are here to help.

    Contact Divine Party Rentals and we will be happy to assist you with your event planning needs.