Adjustments can be made 3 days before your event without penalty.
Changes requested within 3 days of your event may be subject to availability and a $25 same-day adjustment fee if items have already been prepared for delivery.
Payment of 50% is required at the time of booking to reserve your rental. The remaining balance is due 7 days before delivery.
We accept Visa, Mastercard, and Discover.
Yes. Most rentals can be kept for up to 3 days at the same price. This allows flexibility for early delivery and convenient pickup after your event (pickup at 10 AM from Monday to Saturday, Sunday at 1 PM). We also offer extended multi-day rental options. Contact us today for details.
We understand that weather plays a big part on your plans for the bounce house. We monitor weather closely throughout our season and will contact you if we will not be delivering your bounce house. We will try to reschedule for a more convenient time, or we will issue a raincheck good for 1 year. Occasionally, we must pick up the bounce house earlier than expected due to impending storms. We will work with you to try and provide as much rental time as possible.
We recommend 5-6 children enjoy bouncing at one time. However, weight does play a factor. Larger kids should not jump with smaller kids to avoid injury.
No, we do not carry water slides. Because we are a small operation, we do not have the time or equipment to clean and disinfect water slides as required.
We require a 50% non-refundable deposit to secure your booking. This deposit guarantees your reservation and is applied toward the total rental cost. The remaining balance must be paid 7 days before your event date.
Yes, delivery services are available. Delivery fees are based on distance from our Alexandria location and will be calculated once the event address is provided.
Divine Party Rentals no longer offers customer pickup service. All rentals require delivery to ensure safe handling and professional service.
Please contact us as soon as possible to reschedule delivery. Changes may be subject to availability.
Yes, all items are thoroughly cleaned and inspected before being rented.
Yes, items should be returned in clean condition. A cleaning fee may be assessed if items are not returned clean.
Yes, we provide event planning services to help you create unforgettable celebrations. Contact us for more details.
Yes, we offer professional set-up and take-down services for your convenience, an additional fee is applied for this service, which varies depending on the items rented and the complexity of the set-up.
Contact us for a customized quote.
This ensures your event is ready on time and items are properly handled.
We provide set-up and take-down for items such as:
•Tents and canopies (included)
•Tables and chairs (fees)
•Bounce houses and inflatables (included)
•Photo booths (included)
•Concession machines (e.g., popcorn and snow cone machines) (fees)
We recommend having someone present during set-up to confirm placement and layout. For take-down, we request that all items be cleared of personal belongings, tables and chairs stacked.
All major holidays are subject to a $75 surcharge.
This applies to both delivery and pickup orders scheduled on the following holidays:
If your event falls on one of these dates, the surcharge will automatically be added to your total invoice.
Special Occasion Surcharge:
A $50 surcharge may apply to high-demand dates such as Valentine’s Day, Mother’s Day, Father’s Day, Graduation Weekends, Prom Season, Halloween, or major local events.
This helps cover extended hours, extra staffing, and priority delivery during busy times.
Deliveries scheduled before 10:00 AM or pickups after 7:00 PM are subject to an additional fee.
This ensures we can staff accordingly and provide safe, reliable service outside of our regular delivery hours.
Yes. All rentals require a signed rental agreement and waiver of liability before items can be delivered.
This agreement outlines responsibilities, safety rules, and terms of use to protect both you and Divine Party Rentals.
Yes. Customers are responsible for obtaining any permits, park permissions, or licenses required for events held in public spaces. Proof of permit may be requested prior to setup.
Yes. Divine Party Rentals carries general liability insurance.
If your venue, school, or organization requires proof, a Certificate of Insurance (COI) can be provided upon request. Please notify us at least 7 days in advance if a COI is required.
Yes. A $150 minimum order is required for all deliveries before taxes and fees. This ensures we can provide reliable delivery, setup, and quality service for every event.
