Terms & Conditions - Divine Party Rentals
1. Reservation & Payment
A 50% non-refundable deposit is required to reserve rental items. The remaining balance is due no later than 3 days before the event date unless otherwise agreed in writing. Orders placed within 3 days of the event must be paid in full at the time of booking.
2. Security Deposit
A refundable security deposit may be required for select items. Deposits are returned after all equipment is picked up on time, clean, and undamaged.
3. Delivery & Pickup
Standard delivery includes drop-off at ground level within 50 ft. of the truck. Additional fees apply for stairs, extended carrying distances, or off-hours delivery/pickup. An adult (18+) must be present to receive and sign for rentals.
4. Customer Responsibilities
Customer assumes full responsibility for rental items from delivery to pick-up. All items must be returned clean, dry, and free of decorations, food, or debris. Additional cleaning fees may apply. Tents, inflatables, and electrical equipment must not be used during severe weather (high winds, lightning, heavy rain).
5. Damages & Loss
Customer is liable for lost, stolen, or damaged equipment. Repair or replacement costs will be charged accordingly. Linens must be returned free of wax, burns, mildew, or permanent stains.
6. Cancellations
Cancellations within 14 days of the event are eligible for a raincheck credit, valid for one year.
7. Liability
Divine Party Rentals is not liable for injuries, accidents, or damages during use of rental equipment. Customer assumes full responsibility for safe and proper use.
8. Permits & Insurance
Customer is responsible for securing permits for public spaces or parks. Proof of insurance (COI) is available upon request.
9. Holiday Rentals
• Must be booked with deposit and signed contract at least 7 days in advance
• Holiday surcharges may apply; notice will be provided
10. Photo Release for Marketing
Customer grants Divine Party Rentals permission to photograph rental setups and event scenes for promotional use (e.g., social media, website, marketing materials). No personal or identifying information will be shared. To opt out, Customer must submit a written request prior to the event date.
11. Equipment Rules
• No climbing, hanging, or water on dry inflatables
• No shoes, sharp objects, food, drinks, silly string, or animals
• Socks required where posted
• No rough play or modifications
• Equipment must be supervised at all times
12. Weather & Cancellations
• Severe weather may trigger cancellation or rescheduling
• Notify Divine Party Rentals at least 2 hours before delivery for a raincheck credit (valid 1 year, non-transferable)
• Refunds only issued for weather cancellations made by Divine Party Rentals by 8:00 AM on rental day
13. Setup & Teardown: Standard setup and teardown time (approximately 45–60 minutes) is included at no additional charge.
Service Time: Rental rates apply only to active booth operation time (when the booth is open for guests).
Idle Time: If the client requests staff to remain onsite but the booth is not in use (before, between, or after active rental hours), idle time will be billed at $65 per hour (rounded to the nearest 30 minutes). Idle time must be arranged in advance and will be reflected on the invoice.
