Divine Party Rentals
Rental Agreement & Terms and Conditions
1. Parties and rental documents
This agreement is between Divine Celebration Party Rentals, doing business as Divine Party Rentals (“Company”), and the customer identified on the accepted invoice (“Renter”).
The accepted invoice, these terms, any accepted fee schedule, and equipment-specific safety instructions form the rental agreement. The invoice must identify the equipment, event location, rental dates, delivery and pickup windows, charges, and included services.
Any negotiated exception must be confirmed in writing by Company. An invoice overrides these terms only where it expressly identifies the provision being changed. Mandatory legal requirements and applicable equipment safety limits always control.
2. Reservations and payment
A reservation is confirmed only after Company accepts the order, Renter accepts this agreement, and Company receives the required 50% reservation payment.
The remaining balance is due seven calendar days before the scheduled event start. Orders accepted within seven calendar days of the event require full payment at booking.
If payment is overdue, Company may suspend preparation or delivery. Company will send written notice to the contact information on the invoice. If the balance remains unpaid 72 hours before the scheduled event start, Company may cancel the reservation and release the inventory. The cancellation charges in Section 3 apply. Company is not required to deliver unpaid orders.
For bookings accepted within 72 hours of the event, payment is required immediately to confirm the reservation.
Any payment-processing surcharge must be lawful and disclosed before Renter authorizes payment.
3. Customer cancellations, reductions, and rescheduling
Cancellation, item-removal, and rescheduling requests must be sent to invoice@divinepartyrentals.com. Requests are effective when received; Company will acknowledge them in writing.
Cancellation charges are calculated from the scheduled delivery time, or the start of any earlier service expressly listed on the invoice:
More than seven calendar days before: 50% of the canceled equipment and service charges.
Seven calendar days or less before: 100% of the canceled equipment and service charges.
Payments already received count toward the cancellation charge. They are not added to it. Any payment exceeding the applicable cancellation charge and other amounts properly owed will be refunded within 14 calendar days, or sooner if required by law.
For partial cancellations, the percentage applies to the canceled portion. Any change to remaining delivery charges, package pricing, or order minimums must follow terms disclosed in the accepted invoice.
These charges compensate Company for anticipated reservation, preparation, scheduling, and lost-booking losses, rather than impose a penalty. They apply only to the extent permitted by law, including any required adjustments or credits.
Date changes require written approval and inventory availability. Unless Company agrees to transfer the reservation, changing the event date is treated as cancellation of the original reservation and a new booking.
Weather-related cancellations initiated by Company are governed by Section 4.
4. Weather and unsafe conditions
Company may reasonably delay, refuse, modify, stop, or remove affected equipment when weather or site conditions create a safety risk. Company will consider equipment manufacturer requirements, applicable law, site conditions, forecasts, and official alerts.
Renter may not insist on installation or continued operation contrary to a safety decision. Company’s approval at delivery does not establish that conditions will remain safe throughout the rental.
When Company cancels affected equipment before delivery or setup because of unsafe weather, amounts paid for that equipment and associated services not performed will become a raincheck credit, except where a refund is required by law. Unaffected equipment and services remain scheduled unless Company agrees otherwise.
The credit:
Expires six months after the original event date.
Must be used for a replacement rental occurring within that period.
Is subject to equipment and delivery availability.
Applies as a dollar credit against then-current pricing; Renter pays any difference.
Has no cash value except where required by law.
Services already performed are not credited merely because later weather interrupts the event, except where required by law. Company will identify any retained service charges.
A customer’s voluntary cancellation based on a forecast remains subject to Section 3 unless Company determines that Section 4 applies.
After setup, Renter must monitor conditions, follow written shutdown and evacuation instructions, and stop use immediately when safety limits are reached. Do not wait for Company to contact you. Tents are not storm shelters.
5. Delivery, installation, and site access
Standard delivery includes ground-level drop-off within 50 feet of the delivery vehicle along a safe, unobstructed route. Setup, teardown, and other services are included only as specified on the invoice. Equipment requiring Company installation may be installed or removed only by Company or its authorized personnel.
Renter must provide timely access and a clear, suitable, level installation area with required clearances. Renter must disclose stairs, elevators, slopes, gates, long carries, restricted parking, overhead obstructions, and access restrictions before booking.
Additional access or waiting charges apply only as disclosed in the accepted invoice or fee schedule, or subsequently approved in writing.
Renter must obtain property-owner permission and provide required venue access and parking passes. Permit responsibilities must be identified on the invoice; nothing transfers a legal duty that must remain with Company.
Before anchoring, the parties must coordinate any legally required utility-location process. Renter must identify known private irrigation, septic, electrical, and other underground features. Company remains responsible for duties imposed on it by law. Company may refuse installation where safe anchoring cannot be established.
If an undisclosed or uncorrected customer-controlled site problem prevents performance, the affected rental may be treated as a customer cancellation, subject to applicable law.
6. Customer supervision and safe operation
RENTALS ARE CUSTOMER-SUPERVISED AFTER SETUP. COMPANY DOES NOT PROVIDE CONTINUOUS ATTENDANTS OR EVENT SUPERVISION UNLESS EXPRESSLY LISTED ON THE INVOICE.
Renter must designate a responsible adult, age 18 or older, to receive the equipment-specific operating and emergency instructions and supervise use. Renter must provide the number of adult attendants required by those instructions.
Before use, Renter and the designated supervisor must receive and understand the applicable instructions. If instructions are missing or unclear, equipment must remain unused until Company provides clarification.
Renter must:
Maintain active adult supervision whenever equipment is in use.
Enforce manufacturer limits and Company’s written safety rules, including occupancy, size, weight, and prohibited activities.
Prevent use by anyone unable to follow the instructions safely.
Keep entrances, exits, anchoring, blowers, and required clearances unobstructed.
Stop use when equipment appears defective, damaged, unstable, or unsafe.
Prevent unauthorized relocation, alteration, repairs, subrenting, or changes to anchors, ballast, cords, or safety devices.
Follow the supplied emergency procedures during power loss or unsafe weather.
Renter must communicate applicable rules to participants and replacement supervisors. Equipment may not be left available for unsupervised use.
7. Electrical and other service requirements
The invoice or equipment schedule must state the required circuits, power capacity, water supply, and approved connections.
Renter must provide the specified service at the installation location unless Company expressly agrees to supply it. Cords and generators may be used only as approved for the equipment. Renter must not overload circuits or modify electrical connections.
Missing or unsafe utilities may prevent installation or operation. Responsibility for resulting charges will depend on which party agreed to provide the service.
8. Inspection, defects, and incidents
Renter or the designated adult must be available for delivery inspection and the safety handoff. Visible shortages or damage should be noted at delivery. Acceptance does not waive claims involving hidden defects or rights that cannot lawfully be waived.
If equipment malfunctions or an incident occurs, Renter must stop affected use, protect people from further danger, and notify Company promptly. Call emergency services first when appropriate.
Do not attempt repairs. Where reasonably safe, preserve photographs and relevant information. Company must have a reasonable opportunity to inspect and correct a reported problem, without limiting legally required remedies.
9. Equipment care, loss, and damage
Renter must exercise reasonable care and safeguard equipment from delivery until Company retrieves it or accepts its return.
Renter is responsible for loss, theft, or damage occurring while equipment is in Renter’s custody, except to the extent attributable to ordinary wear, a preexisting condition, an equipment defect not caused by Renter, or Company’s acts or omissions.
For repairable damage, Company may charge reasonable, documented repair costs. For missing, destroyed, or economically irreparable equipment, Company may charge the reasonable cost of a comparable replacement, accounting for condition, depreciation where appropriate, and applicable law. Company will not recover both repair and replacement costs for the same loss.
Additional charges must be itemized. This agreement alone does not authorize undisclosed charges to a stored payment method.
10. Cleaning and linens
Renter must remove food, trash, and other loose debris before pickup. Normal cleaning is included unless the accepted invoice expressly states otherwise.
Extra cleaning charges apply to conditions beyond ordinary use, such as wax, adhesives, excessive food residue, or avoidable heavy staining, according to the accepted fee schedule or reasonable documented cleaning costs.
Do not wash linens or use chemicals on equipment unless Company instructs you to do so. Keep linens free of food debris and place them in the supplied containers. Burns, tears, missing items, and permanent stains are addressed under Section 9. The same condition will not result in duplicate cleaning and damage recovery.
11. Overnight rentals and pickup
Overnight use requires Company’s written approval. Renter must follow the supplied shutdown and storage instructions, secure equipment against theft and unauthorized use, and prevent access when supervision is unavailable.
Renter must make equipment accessible at the agreed pickup time. Extensions require written approval. Late or failed-pickup charges apply only when disclosed in the accepted invoice or fee schedule and attributable to Renter.
If Company delays pickup, Renter must continue reasonable safeguarding but owes no additional rental charge solely because of Company’s delay. Company will coordinate an alternative pickup arrangement.
12. Company nonperformance
If Company cannot provide an item or service for reasons other than unsafe weather, customer default, or a customer-controlled site problem, Renter may accept a mutually agreed substitute or receive a refund for the unavailable item and unperformed associated services.
Company will not make a material substitution without Renter’s approval. Nothing in this agreement removes remedies that applicable law requires.
13. Responsibility for claims
Renter is responsible for its own negligent or wrongful acts and its failure to perform the supervision and other duties accepted in this agreement.
To the extent permitted by law, Renter will indemnify Company and its employees against third-party claims, damages, and reasonable legal expenses only to the extent caused by Renter’s negligence, willful misconduct, or material breach of this agreement, including negligent supervision by persons Renter assigns to perform that duty.
This obligation does not cover the portion of a claim caused by Company’s negligence, defective equipment attributable to Company, or Company’s reckless, grossly negligent, or intentional conduct.
Company must promptly notify Renter of a covered claim and provide reasonable cooperation. Neither party may settle a claim in a way that imposes an admission or nonmonetary obligation on the other without that party’s written consent.
This agreement does not release Company from liability for personal injury caused by its negligence, waive rights belonging to nonsigning guests or minors, or exclude liability that cannot lawfully be excluded.
14. Applicable law and agreement administration
This agreement is governed by the law of the state or District where the equipment is delivered, subject to mandatory law and applicable choice-of-law rules.
Nothing restricts a nonwaivable consumer right or access to an otherwise available small-claims court.
If a provision is unenforceable, the remaining provisions continue to the extent legally permissible. Failure to enforce a provision on one occasion does not waive future enforcement.
Changes require written agreement. Electronic signatures and electronic acceptance may be used as permitted by law. Renter will receive or be able to retain a copy of the accepted agreement.
15. Acceptance
By signing or electronically accepting, Renter confirms that Renter:
Is at least 18 and has authority to enter this agreement.
Has reviewed the invoice, these terms, and any attached fee schedule.
Understands the payment, cancellation, and weather-credit provisions.
Understands that customer supervision is required after setup.
Will designate an adult to receive equipment-specific instructions before use.